How to take online orders for your takeaway in 5 steps
To take online orders for your takeaway, you need a website or app with your menu, a way to take payment, and a way to receive orders in your kitchen. Here’s the process in five steps, and how long each takes.
In this guide7 sections
Step 1: Get your menu online
Your menu is the heart of online ordering. List every dish with a clear name, description, price and, ideally, a photo. Add the options customers choose from, such as portion size, sauces, extras or spice level, and the price of each.
If you only have a paper menu, a photo is enough to start. A good provider will type it up for you. See how we build your website and menu as part of set-up.
Step 2: Choose how customers can order
Decide which types of order you want to take:
- Collection, where customers pick a time and collect when it’s ready
- Delivery, using your own drivers or delivery partners
You can switch each of these on and off, so you can pause delivery on a short-staffed night or run collection only.
Step 3: Set up payments
Taking payment upfront means fewer no-shows and no cash to chase. You’ll need a payment provider that supports cards, Apple Pay and Google Pay and pays out to your bank. Hungrrr Pay is built in and powered by Stripe, so there’s nothing separate to set up.
Step 4: Get orders into your kitchen
Orders need to reach the people cooking. A tablet with a loud new-order alert works well, and a ticket printer is a good addition if you prefer paper. Look for a system that lets you accept an order, mark it ready and push back times with one tap when the kitchen is busy.
Step 5: Tell people you’re open for orders
Once your ordering page is live, make sure customers can find it:
- Link it from your Google Business Profile so the Order button goes straight to you
- Put a QR code on bags, the counter and your window
- Share the link on Facebook and Instagram
- Offer a branded app so regulars can reorder in two taps
Then keep customers coming back with a loyalty scheme and automatic thank-you and win-back messages.
How long does it take?
With Hungrrr, most takeaways are taking orders within days. We do the set-up for you: we load your menu, build your website and ordering, and connect your payments. You can see what’s included on our pricing page, or get started to talk it through with our UK team.
What does it cost?
It’s £99 a month plus a small per-order fee, with no set-up fee and no marketplace commission. See how much online ordering costs for a takeaway for a full breakdown.