In this guide5 sections

What are the costs of online ordering?

There are usually three parts to the cost:

  1. The plan. A monthly fee for your website, ordering system and, with some providers, your app. Hungrrr’s plan is £99 a month plus VAT and includes a website, online ordering, your own ordering app and remarketing.
  2. A per-order fee. A small fee on each online order. Hungrrr’s is much lower than marketplace commission, and we confirm the exact rate on your call.
  3. Payment processing. The cost of taking card payments. Hungrrr Pay is charged at Stripe’s standard rate of 1.4% plus 20p per transaction, with no additional fees.

What about marketplace commission?

Marketplaces such as Just Eat and Deliveroo typically charge a percentage of each order instead of a flat fee. The commission figures vary by plan, but the BRGR team described it as giving away 30% of sales when they moved customers onto their own platform.

A worked example

Take 500 orders a month at an average of £25, which is £12,500 of sales.

Marketplace at 30% Hungrrr
Commission or plan £3,750 £99
Per-order fee Included in commission Small fee per order

This is an illustration, not a quote. It excludes VAT, card fees and Hungrrr’s per-order fee, and your own numbers will differ. Use the savings calculator to try your own volume, average order and commission rate.

Are there any hidden costs?

With Hungrrr there is no set-up fee, no long contract and you can cancel with 30 days’ notice. Things that sit outside the plan include multiple locations, marketplace integrations and custom-built websites, which is why we point groups to Popmenu. The pricing page lists what’s included and what isn’t.

Is it worth it?

If you take a meaningful number of orders through marketplaces, the saving on each order you move to your own channel adds up quickly. Maxims, a fish and chip shop in Glasgow, saw a 20% revenue increase after launching with Hungrrr. To see what it could mean for your shop, get started.